United passenger threatened with handcuffs to make room for ‘higher-priority’ traveler – LA Times

http://www.trbimg.com/img-58ee6b66/turbine/la-fi-lazarus-united-low-priority-passenger-20170412

United passenger threatened with handcuffs to make room for ‘higher-priority’ traveler

It’s hard to find examples of worse decision making and customer treatment than United having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns comes close.

http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story.html

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